Support & Logistics | Urvi Enterprise Llc

SUPPORT AND LOGISTICS

DEDICATED CUSTOMER SUPPORT

Our priority is the care of our accounts. As a Urvi Enterpries customer, you are assigned a single point-of-contact for all your ordering needs. This Customer Service Coordinator gets to know you and your business to effectively handle all your requests and requirements and will:

Serve as the main point of contact for customers
Identify and anticipate needs
Problem solve for customers as issues arise
Communicate and follow-up on a regular basis
Handle all documentation requests
Process orders per customer-specific requirements

LOGISTICS AND OPERATIONS

In addition to our focus on customer service, Urvi Enterprise’s Team maintains efficient, timely and economical supply, delivery of goods and inventory management throughout our global customer network and nationwide stocking points. Team members:

Consistently review of inventory positions and recommended reorder points
Maximize freight cost from multiple sources and providing alternate routing solutions
Directly communicate with freight and warehousing partners
Process all Import and Export Custom Clearance

This level of interaction behind-the-scenes opens the possibilities for improved value and stronger relationships with our customers, suppliers and service providers. Urvi Enterprise’s relationships go beyond a transactional level to provide exceptional dedicated customer service and sustainable success for our customers.